Flower Delivery Terms for Old Malden

Flowers Old Malden E-commerce Terms & Conditions

Introduction

Welcome to the Flowers Old Malden website. These terms and conditions set out the rules governing your use of our site and the purchase of products from us, specifically tailored for customers in Old Malden and the surrounding areas. Please read these carefully before placing an order with us for online flower delivery. By accessing and using this website and our services, you agree to be bound by these terms. If you do not accept these terms in full, you must not use this website or order from us.

Scope of Terms

These terms and conditions govern all contracts and transactions made through our website for flower deliveries across Old Malden and neighbouring locations. We may revise these terms from time to time. Any changes will be effective for orders placed after the date the updated terms are posted. It is your responsibility to review these terms for updates before submitting an order.

Order Process

Product Selection: To order flowers for delivery in Old Malden, browse our online catalogue and select your preferred arrangements or bouquets. Product images are for illustrative purposes only; actual products may differ in appearance due to seasonal flower availability or supply constraints. Each product is individually described, including the price and any options or add-ons available.

Placing Your Order: When you have selected your items, add them to your basket. You will be asked to provide relevant details, including your delivery address, desired delivery date, and any special instructions. Please ensure all information is accurate and complete to avoid delivery issues. We deliver to Old Malden and surrounding areas; if you are outside these areas, please check our delivery policy before placing your order.

Order Confirmation: Once payment is processed, you will receive an electronic confirmation summarising your order details and reference number. This confirmation reflects our acceptance of your order, at which point a legally binding contract is formed between you and Flowers Old Malden.

Order Review: Please check your confirmation email immediately. If there are any errors or if you have not received a confirmation, contact us without delay. We are not responsible for failed deliveries arising from incorrect or incomplete details provided by you.

Payments

We accept a range of secure payment options for your convenience. Payment must be made in full at the point of order. All prices stated on our website are in GBP (£) and include VAT where applicable. Delivery charges, if any, will be made clear at the checkout and prior to payment.

Payments are processed via recognised third-party payment gateways for your security. We do not store your payment card details. In the event that your payment is refused or fails to clear, your order will not be processed, and no contract will be formed.

Delivery Policy

Delivery Areas: Flowers Old Malden offers online flower delivery throughout Old Malden and selected surrounding areas. Please check our delivery area policy prior to ordering if you are unsure whether your postcode is included.

Delivery Times: While we aim to deliver your order on your requested date, delivery times are approximate and dependent on factors such as flower availability, local traffic, and weather. Where same-day or next-day delivery is available, this will be specified on our website, and cut-off times will apply.

Delivery Attempts: If the recipient is unavailable at the delivery address, we may leave the flowers in a secure location or with a neighbour, unless you have provided alternative instructions. We are not liable for loss or damage to products following a successful delivery according to your instructions.

Force Majeure: In the event of circumstances beyond our control, including but not limited to adverse weather, transport disruption, or supply shortages, we reserve the right to cancel or rearrange your delivery. In such cases, we will contact you as soon as reasonably possible to discuss alternative arrangements or a refund.

Substitution Policy

Due to seasonal availability of flowers or supply issues, we may occasionally need to substitute flowers, foliage, or containers of equal or greater value without prior notice. We will endeavour to maintain the style, theme, and colour palette of your chosen design. If a major substitution is necessary, we will attempt to contact you for approval.

Changes, Cancellations and Refunds

Order Changes: If you wish to amend your order, please contact us as soon as possible, quoting your order reference. While we will do our best to accommodate changes, this may not be possible if your order has already been prepared or dispatched.

Order Cancellations: Orders for delivery may be cancelled for a full refund, provided that cancellation is made at least 24 hours before the scheduled delivery date. Cancellations received after this time may be subject to charges reflecting preparation or delivery costs already incurred.

Refunds: If you are not satisfied with your flowers or if your order is not delivered as specified, please contact us within 24 hours of delivery. We may request photographic evidence of any issues for quality control purposes. Where justified, we will offer a replacement, partial refund, or full refund at our discretion. Refunds will be processed to your original payment method within 5-10 working days.

Please note that personalised or bespoke floral arrangements are exempt from the right to cancel under UK law, unless faulty or not as described.

Product Quality and Returns

Our flowers are guaranteed fresh and of high quality upon delivery. Flowers are perishable items and require care on receipt, as specified in our care instructions provided with every order. Returns are generally not accepted due to the nature of the product. In the unlikely event that you are dissatisfied with your bouquet, please contact us promptly so we can resolve the issue.

Our Liability

Should we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. However, our liability is strictly limited to the purchase price of your order. We accept no liability for any indirect or consequential loss or damage. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

We are not responsible for delays outside our control, including but not limited to adverse weather, supply chain interruptions, or courier issues. In these cases, we will contact you as soon as possible to make alternative arrangements where possible.

Customer Responsibilities

You are responsible for providing accurate and complete recipient and delivery details. Please ensure any special instructions are clear and reasonable. By placing an order, you warrant you are over 18 years of age and have legal capacity to enter into these terms. Use of our website for fraudulent or unauthorised purposes is strictly prohibited.

Intellectual Property

All content on the Flowers Old Malden website, including text, photographs, and logos, is protected by intellectual property laws. You may not copy, reproduce, or use any content without our express written permission.

Privacy and Data Protection

Your privacy is important to us. We process personal information in accordance with current UK data protection regulations. Details provided to us are used solely for the purpose of fulfilling your flower delivery order. For further information, please see our separate Privacy Policy.

Governing Law and Jurisdiction

These terms and any disputes relating to your use of the Flowers Old Malden website or your purchase of flowers for delivery shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.

Final Provisions

If any provision in these terms is held to be invalid or unenforceable, it shall not affect the validity of the remainder of these terms and the parties shall use all reasonable endeavours to modify the relevant part to make it valid and enforceable.

These terms set out the entire agreement between you and Flowers Old Malden for online flower delivery in Old Malden and surrounding areas. No other written or oral statement forms part of your contract with us unless expressly stated herein.

Contact and Complaints

If you have any questions, feedback, or complaints about these terms or your flower delivery, please get in touch with us through the contact form provided on our website. We will endeavour to resolve any issues promptly and fairly.

Thank you for choosing Flowers Old Malden for your online flower delivery needs in Old Malden and the surrounding areas.